Questions and answers

Ordering and paying

Do I need an account to order?

No. You can check out with a name and a phone number. An account is there if you want your addresses and orders kept in one place.

How do I pay?

With M-Pesa. At checkout we send a prompt to your phone and you enter your M-Pesa PIN. We never see your PIN.

What if the M-Pesa prompt does not arrive?

Check that the phone is on and unlocked, then ask for the prompt again from your order page. Your pieces are held for you for a few minutes while you pay.

Can I change or cancel my order?

Yes, until it leaves for delivery, and for a made-to-order piece until we start making it. Contact us as soon as you can.

Do the prices include VAT?

Yes. Every price on this site includes VAT, and your order page shows how much of the total it is.

Delivery

Where do you deliver?

To every county in Kenya. The fee and the time depend on the county and are shown at checkout. See delivery.

How will I know when my order is coming?

We email you at each step, and the link in those emails always shows where your order has got to. We also call you the day before delivery.

Do you assemble the furniture?

In Nairobi and the counties around it, yes. Our crew assembles everything they deliver. Elsewhere, pieces that need assembly arrive with instructions and their fittings.

The furniture

What does "made to order" mean?

Larger pieces, and some colours, are built once you order them. The product page says how many weeks that takes.

Can I see a piece before I buy it?

Yes, at our showroom in Nairobi.

How do I look after solid wood?

Dust it with a soft dry cloth, wipe up spills at once and keep it out of direct sun. Each product page has care notes of its own.